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Moreno Valley Unified School District

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Frequently Asked Questions (F.A.Q.s)

 General Questions:
 
Q: Does the District have a 'Tech Plan'? If so, where can I get a copy? 
A: The District Tech Plan can be downloaded here. Technology Plan
 
Q: Can I get an employee discount on a computer?  
A:  Yes. MVUSD employees receive discounts from various vendors on computers and software, to view click the following link MVUSD Employee Discounts 
 
Q: I received a new computer. Can I install it myself?  
A: No. The District uses an 'imaging' process to configure all computers attached to the MVUSD network. This imaging process ensures that every computer complies with the District's as well as state and federal requirements for reporting, security and audit controls. All computers connected to the District network and/or serviced by the District must be installed with and continue to run a standardized District image as approved by Information Technology.
 
Q: Who do I call? When I have computer problems, technology requirements or just general questions WHO DO I CALL?  
A: All technology related questions and problems can be reported to the Information Technology Help Desk via Work Order or by calling ext. 17676.To access the Help Desk click the following link  MVUSD Helpdesk
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Q: How can I get access to the network & e-mail?
A: You must be a full or part time employee of the Moreno Valley Unified School District. Speak to your school site office manager or department secretary to request an account for you. Once you have an account, you may sign into the appropriate computer at your school site with a network connection to gain access to MVUSD's network, your e-mail account, access to Infinite Campus (if applicable) and the internet.
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Information Technology Help Desk
All requests for Information Systems Technology (IT) department assistance should be submitted to the Help Desk via the internet. You may reach the Help Desk at (951) 571-7500, extension 17676.
When submitting a request into the Help Desk, please provide the following information:
  • Name
  • Work Location (including room/department)
  • Number where you can be reached
  • Type of equipment (computer, printer, scanner, etc.)
  • Name of software application, if applicable
  • Detailed description of issue, including on screen error messages
Your request will be entered into the Technology work order system, prioritized and addressed by IT staff.
 
Networking, E-mail, and Internet Questions:
 
Q: How do I report a web site that I feel should be blocked or unblocked?  
A: Sites can be submitted for review directly to the Information Technology Department for review via E-Mail at web filtering@mvusd.net or by calling ext. 17676.
 
Q: What is SPAM and viruses and how does the District combat them?  
 A: The District makes extensive use of electronic mail (e-mail) to conduct its day to day business. There are more than 1,000 e-mail accounts currently in use by teachers, staff and administrators and the District processes in excess of 43,000 electronic mail messages per day. Numerous automated systems monitor and filter the District's e-mail services. In fact, over one-third of all e-mail is filtered due content, viruses and SPAM. The filtering services in use are state of the art; however, the Internet and e-mail are constantly evolving and new threats are discovered on a daily basis. Users of the District e-mail system need to be aware and vigilant of these potential threats and how to cope with and report them.  
 
SPAM
SPAM is generally defined as unsolicited and unwanted e-mail. Just like junk mail sent to your home, SPAM sent to your e-mail address contains advertisements. Unlike junk mail however, SPAM is incredibly cheap to send. Thousands of SPAM messages can be sent from anywhere in the world for a few pennies. Unfortunately, most of the SPAM that you see comes from outside the United States. While there are federal laws concerning SPAM there is no international law or enforcement. What can you do? Try these simple steps first.
  1. Delete the message. There are limited resources that the District can allocate to preventing SPAM. If you receive an unsolicited message - delete it. If a SPAM message that you receive is offensive, threatening or obscene, forward it to the Help Desk (webfiltering@mvusd.net) for review.
  2. Unsubscribe to the e-mail. Most SPAM e-mails contain a link that can be used to unsubscribe to their messages. Take a moment to follow the steps listed in the message to prevent future messages. If a SPAM e-mail does not have an unsubscribe link, or the link does not work, forward it to the Help Desk (webfiltering@mvusd.net).
  3. Your District email account is provided to conduct business related to District operations. Do not provide you District email account to anyone, any web site or any entity not related to District business. So, if you receive email from a commercial web site, you will know if it is SPAM or not.
  4. If you would like more information, the Federal Trade Commission has excellent resources regarding SPAM at www.ftc.gov, click on "Consumers" and "Internet and e-Commerce".
Viruses
Viruses are rampant on the Internet and e-mail is the most popular way of spreading viruses. District based anti-virus software is updated dozens of times per day but still, on occasion, viruses get through. Once your computer has a virus it is possible to spread it to other computers at your site. The result is lost productivity on your part man-hours for the Information Technology Department to scan and repair the damage. Viruses can be prevented in several simple ways.
  1. Do not open e-mail from a person that you do not know or any e-mail that you are not expecting if it contains an attachment (a paper clip icon in Outlook).
  2. If an e-mail is suspicious, contact the sender to see if they sent you an e-mail. Many viruses "impersonate" the sender. Just because an e-mail has John Doe as the sender does not mean that John Doe sent you the message or that their system has a virus.
Internet Filtering:
The Federal Children's Internet Protection Act (CIPA) requires the District to take active measures to filter inappropriate Internet content. While this system is very comprehensive, it is not perfect. Some inappropriate sites do get through and some legitimate sites are blocked. The first step to take to block or unblock any web site is contact Help Desk at webfiltering@mvusd.net and submit a request.